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Frequently Asked Questions
What services does GhaseelCom provide?
GhaseelCom offers comprehensive laundry and dry cleaning services, including washing, drying, ironing, and specialized garment care. We also cater to large items like blankets, duvets, and curtains
How long does it take for my laundry to be cleaned and returned?
Standard delivery is usually completed within 48 hours of pickup time. However, the timeframe may vary for larger bulk orders. Contact us for specific details based on your order.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, Cliq, and cash on delivery. Customers must pay the full amount of service at the time of delivery.
What areas do you cover for pickup and delivery?
We currently cover key areas in the West of Amman to ensure timely service. You can check your area through the app or contact our help desk team +962795000850
Can I track my laundry order?
Yes, once you place an order, you can track the status of your laundry through your account on our app. Notifications will be sent via email.
Are there any special promotions or offers?
We regularly offer seasonal promotions and special weekly discounts. Download our app for weekly notifications or follow us on social media for the latest deals.
How does the laundry locker service work?
Our laundry locker service, YourBox, is a convenient way to drop off and pick up your laundry anytime. Place your items in your locker, and we’ll handle the rest. Once your items are ready, you’ll receive a notification and can collect them at your convenience.
Is my laundry secure in the YourBox locker?
Absolutely, your security is our priority. Each locker comes with a unique access code that only you can use for seamless and safe drop-offs and pick-ups.
Can I track the status of my laundry order?
Sure! You can track your order status in real-time through our mobile app.
What subscription plans do you offer?
We offer a variety of subscription plans that meet your needs about the quantity and type of pieces you consume. To find out more about the subscriptions contact our support team here.
How often is pickup and delivery provided?
Pickup and delivery occur three times a week, ensuring timely service for your laundry needs.
Do you provide stain removal services as part of YourBox?
Stain removal is included as part of our YourBox service at no extra cost. We prioritize maintaining the quality of your garments and tackling any specific cleaning needs.
